Since 2010 — running live in 4 Seoul repair shops

Built by a repair shop owner,
out of pure frustration

Phone calls, paper notes, late-night spreadsheet sessions, and endless "is it fixed yet?" calls — we lived that for 16 years. So we built the tool ourselves: from the customer's first click to KakaoTalk updates, shipping and monthly settlement, each step triggers the next automatically.

Demo account demo / demo1234 — no sign-up needed

49,000+repairs processed
16 yrson the shop floor
4 shopsrun by iPadCare, Seoul
7 stepsintake → settlement, automated
The Problem

Does your day look like this?

These are scenes from our own 16 years. If even one feels familiar, keep scrolling.

11:40 AM — mid-repair phone call
"I dropped it off last week —
any news?"

Put down the soldering iron, dig through the ledger, "let me check and call you back." Several times a day — no time left to actually repair.

Change the status, and the customer is notified first
8:30 PM — why you can't go home
Copying paper notes
into a spreadsheet at night

Names and prices scribbled in a rush, barely legible. Month-end arrives with that nagging feeling you missed something.

One record from intake to settlement
New employee, day one
"Only the owner
knows how that works"

Intake steps, customer messages, regulars' faces — all in the owner's head. Step out, and the shop stops.

One screen, nothing to memorize
The Flow

Each step triggers the next

Your only job is changing the status — notifications, records and reports happen on their own.

STEP 1 — INTAKE

Customers check themselves in

Instead of calling, customers open your shop's page and book a repair in under a minute — device, issue, walk-in / courier / pickup, privacy consent, receipt issued automatically. Phone orders? Add them in the console.

rapid-repair.com — self check-in
STEP 2 / 4
What's the issue?
Cracked screenBattery Charging portWater damage
Next →
STEP 2 — UPDATES

Notifications answer the phone for you

Received, checked in, repaired, shipped — the moment you change a status, a KakaoTalk business message goes out (Korea's #1 messenger, with SMS fallback available). Customers track progress themselves, and the "any news?" calls fade away.

FixFlow console — tickets
041MinhoiPad Pro 11 · screenRepaired
040SeriniPhone 15 · batteryIn repair
039JunseokMacBook · waterChecked in
Status changed — "Repair complete" message sent
STEP 3 — SHIPPING

One tracking number does the rest

Register the waybill and a live tracking link rides along in the customer's message. Receipts and VAT-itemized quotes print with one click — every document you need at the counter lives inside the console.

Customer view — track my repair
🚚
Your package is on its wayLogen 6512-8890-4412
Picked upIn transitOut for deliveryDelivered
Arriving tomorrow
STEP 4 — SETTLEMENT

Month-end takes 30 seconds

Revenue is aggregated by branch and period from shipped tickets, ready to download as Excel. Check yesterday's numbers on your phone with your morning coffee — those late spreadsheet nights are yours again.

FixFlow console — settlement
Shipped this month
127
Revenue
₩18,430,000
Gangnam₩11,240,000
Seocho₩7,190,000
⬇ Download Excel (CSV)
Features

Only features born on the shop floor

Sixteen years of "I wish we had this" — built. Everything we never used — removed.

📝
Customer self check-in

Step-by-step mobile form — device, issue, channel, consent and bot protection built in

💬
Automated notifications

Intake, check-in, repaired, shipped — sent per status change, duplicates prevented

📋
Ticket console

Change status and edit prices right in the list — one screen, no popups

🏷️
Service & price catalog

Categories, items and prices managed by you — reflected instantly in the intake form

🧾
Receipts & quotes

Branded documents with VAT-itemized quotes, printed in one click

🚚
Courier integration

Register a waybill → tracking link auto-included in the customer's message

📊
Settlement · calendar · CRM

Branch revenue with Excel export, daily intake calendar, regulars auto-tagged

🎨
Website built & rebuilt

Your brand everywhere — from a full redesign of your current site to a brand-new one, engineered to bring bookings in

Industries

Not just for phone repair

If your business has "intake → work → notify → settle," we'll shape FixFlow around it.

🚲
Bike service

Frame and drivetrain service forms, pickup and completion notifications — even peak season fits on one screen.

🔌
Appliances & vacuums

Brand/model intake forms and parts-waiting updates. Repair history builds per customer.

🧵
Alterations & repair ateliers

Clothing, bags, shoes — photo-attached intake and pickup reminders for uncollected items.

Everything is tailored

Intake forms, status steps, message copy — and your website too: we build it new or rebuild it end-to-end.

Watches · camerasInstrumentsGolf clubsFull website rebuildCustomer history & regulars
Origin
"We tried every tool out there.
Nothing fit a repair shop —
so we built it at the counter."
FixFlow — refined since 2010 inside iPadCare, a 4-branch repair business in Seoul. It is processing real customer tickets at this very moment.
Our teacher wasn't a product spec — it was dozens of real tickets a day.
Even button placement was decided standing at the counter — no fumbling in front of customers.
We cut features ruthlessly. Reliability beats flashy.
Your shop's data belongs to you — it's written into the contract.
Onboarding

Your shop's system in two weeks

You send the materials — we do the setup.

WEEK 0 — CONSULT
Tailored design

We learn your trade, branches and volume, then design your forms and message copy. Try the demo console meanwhile.

WEEK 1 — SETUP
Branding & data migration

Logo and colors applied, catalog configured, your existing Excel customer list migrated, sender profile registered.

WEEK 2 — LAUNCH
Training & close support

Staff trained with a 10-minute guide, test tickets verified, then launch. We watch closely for the first two weeks.

Pricing

Monthly — no lock-in

Every plan is tailored to your shop. Cancel anytime and we hand you all your data in Excel — convenience should keep you, not a contract.

Starter

₩55,000 /mo
≈ $40 · VAT excl. · first system for a small shop
  • 1 branch · unlimited tickets
  • Tailored online intake form
  • Automated notifications (intake · repaired · shipped)
  • Unified ticket list · settlement · Excel
  • Customer tracking page
Start with a consult
Most popular

Pro

₩99,000 /mo
≈ $72 · VAT excl. · complete kit — website included
  • Everything in Starter
  • Up to 3 branches · per-branch messages & settlement
  • Courier integration (waybill · tracking)
  • Owner's mobile daily report
  • Functional website included (standard build)
Start with a consult

Enterprise

Custom
Chains · large shops · specialized trades
  • Everything in Pro
  • Unlimited branches · HQ consolidated reports
  • Industry-specific custom development
  • Full rebuild of your existing website
  • Dedicated operations support
Contact sales

Setup fee quoted during consultation based on scope · first month free · message fees billed per send (Kakao policy) · or apply online →

FAQ

Frequently asked

The console and customer pages work anywhere. Customer notifications currently run on KakaoTalk business messaging, which is Korea-focused — for shops abroad we scope an SMS or email channel during consultation. If you serve Korean customers or run a shop in Korea, everything works out of the box.
The customer-facing intake and tracking pages can be built bilingual (we run our own shop's forms in Korean and English). The management console is currently Korean-first; an English console is on our roadmap and available for Enterprise scoping.
You're exactly who we built it for. There's one habit to learn — "when work moves, change the status." The system does the rest. We train your staff with a 10-minute guide at launch.
Send the file as-is. We map the format, verify name/phone matching, and migrate it for you.
We hand you everything in Excel and erase it from our servers. Ownership of your customer, ticket and settlement data stays with your shop — it's written into the contract.
Open the live console (demo / demo1234). Create tickets, change statuses, watch the notification flow, print a receipt — it behaves exactly like production. Note: the demo console UI is in Korean.
Start

We'd like to give you your evenings back

Tell us about your shop — we'll propose the right fit, honestly.
English inquiries welcome.

KakaoTalk channel @careteam — add the channel and say hello